Our Director is a qualified accountant with over 20 years of experience in the bookkeeping and accounting industry. After working as a bookkeeper for 12 years, she completed her accounting degree online and established her own business with a focus on supporting small businesses through education and improved practices, rather than just compliance.
On a personal level, she’s a parent to three children, two of whom are NDIS participants. This experience motivated her to thoroughly understand how the system works, not only to better support her own children but also to make the process easier and more effective for other families.
In 2022, her professional and personal worlds began to merge. Within the local disability parent community, there were many conversations about the challenges families faced with plan managers. Drawing from extensive experience working with people and small businesses, she recognised a growing need for a different kind of support — one that combines empathy with professionalism. Her lived experience brought a valuable perspective, allowing her to blend compassion with strong auditing, accounting, and fund management processes. This has evolved into a highly effective and well-received service model.
Our approach to plan management is built on genuine relationships, accessibility, and meaningful communication. We pride ourselves on being approachable and available — our clients can contact us directly and know they’ll be heard and supported.
Our work is guided by strong values around education and relationships. We build close, trusting connections with our clients, stay across NDIS updates, and act quickly when issues arise. When a family encounters a challenge, we respond promptly with tailored strategies that ensure compliance while respecting each family’s unique circumstances and needs.
Oliver Group of Plan Managers was founded to combine the personalised care of a small plan manager with the efficiency and reach of a larger organisation. Alongside this, we operate a registered NDIS business that continues to serve as a cornerstone for staff training and professional development. Our team members are being continually upskilled and supported to take on plan management roles within Oliver Group of Plan Managers regional franchises.
While we value the relational and individualised approach our clients appreciate, our operations are designed for long-term sustainability — efficiently processing claims and managing higher volumes with precision. Oliver Group of Plan Managers operates under a franchise-style model, with all sites owned by our Director. A central hub oversees core plan management functions, including staff training, efficient claims processing, and accuracy assurance.
Across South Australia, our five regional sites enable local connection with participants and communities, supported by unified systems and processes managed through a central platform. This setup enhances accuracy, strengthens fraud detection, and ensures every client receives the same high-quality experience — wherever they are located.
We continue to grow by supporting staff to complete industry-recognised qualifications such as the Certificate IV in Bookkeeping and NDIS registration. This approach allows us to distribute workloads effectively while maintaining our commitment to quality, responsiveness, and meaningful relationships across our expanding network.